Service Desk Analyst - UAE

Job description:

VAM SYSTEMS is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.
VAM SYSTEMS is currently looking for Service Desk Analyst for our UAE operations with the following skill set and terms and conditions:
Skill Set required:
• Minimum Bachelors Degree in Computer Science, Engineering or equivalent
• 1-4 years experience support in PC applications
• Certification in ITIL foundation
Responsibilities:
• Initiates the procedure for handling detected incidents including recording basic details of the incident covering symptoms, basic diagnostic data and information about the related Configuration Item (CI)
• Provides effective interface with users to ensure that all diagnostic information is logged for error resolution and incident analysis
• Makes initial diagnosis of any problems and advises on known solutions, where applicable, providing information on updates, known errors, changes in availability, new facilities, etc
• Contributes to the maintenance of incident records throughout the incident life cycle
• Supports the investigation of medium impact incidents where appropriate and with support from superiors and other team members
• Provides effective information to end users regarding the effective use of desktop systems, products and services to solve simple and routine IT problems and incidents
• Allocates unresolved incidents as appropriate in accordance with established escalation procedures
• Installs and commission's desktop systems and routine upgrades and provides information on updates, known errors, changes in availability, new facilities etc.
• Contributes to the production of schedules for managing mirror release to live infrastructure. Attends to simple enquiries on the status of new releases, using the release management database where appropriate
• Helps maintain and update contingency plans by using IT security risk analysis methods, tools and techniques to identify potential exposures of all information systems which support critical business processes e.g. single points of failure, lack of effective countermeasures or lack of tested, up to date recovery plans
Carries out other duties as required
Terms and conditions:
Joining time frame: Maximum 4 weeks
The selected candidates shall join VAM SYSTEMS –UAE and shall be deputed to one of the leading Organizations in UAE.

Job Link: http://www.jobs-eg.com/job/urgent-re...-for-uae/4342/

Should you be interested in this opportunity,please apply online at the above link or send your latest resume in MS Word format at the earliest at ambili.krishnan@vamsystems.com with subject "Service Desk Analyst JOBS-EG" or call us +91-0476 2681150