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    Thumbs up Configuration requirements to backup or restore Exchange 2007 with Backup Exec

    Document ID: 288777
    http://support.veritas.com/docs/288777 E-Mail this document to a colleague

    Exchange Agent How to: Configuration requirements to backup or restore Exchange 2007 and to perform Exchange GRT (Granular Recovery Technology) backups or restores with Backup Exec for Windows Servers (BEWS)

    Details:


    In Exchange 2003, the following security roles were available through the Delegation Wizard in Exchange System Manager:



    • Exchange Full Administrator
    • Exchange Administrator
    • Exchange View Only Administrator


    Exchange 2007 has the following predefined groups that manage Exchange configuration data:



    • Exchange Organization Administrators
    • Exchange Recipient Administrators
    • Exchange View-Only Administrators
    • Exchange Server Administrators


    The following tasks should be performed in order to connect to and back up the Exchange 2007 Information Store Databases using Backup Exec:



    If the Exchange server is not locally installed on the Backup Exec media server, confirm the following:



    • The Backup Exec Remote Agent for Windows Servers is installed on the Exchange 2007 server.


    • The Microsoft Exchange 2007 Management Tools are installed on the Backup Exec media server.


    32 bit Media Servers - (Note: Microsoft Windows 2008 x32 was not supported in the original release. The Exchange 2007 Management Tools from the SP1 package, E2K7SP1EN32.exe) must be installed. Download Exchange 2007 SP1 from the Microsoft Download Center: http://www.microsoft.com/downloads/details.aspx?familyid=6be38633-7248-4532-929b-76e9c677e802&displaylang=en



    64 bit Media Servers - To download the 64-bit version of the management tools, use the same media or download that is used to install Exchange 2007



    • Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPI/CDO) are installed on the Exchange 2007 Server.


    Download the MAPI/CDO 1.2.1 Package from Microsoft Download Center: http://www.microsoft.com/downloads/details.aspx?FamilyID=e17e7f31-079a-43a9-bff2-0a110307611e&DisplayLang=en



    • Ensure the Backup Exec "Logon Account" (System Logon Account by default at Network > Logon Account in the Backup Exec Interface) being used to backup Exchange is:
    • A member of Domain Administrators
    • Is an explicit member of the Local Administrators group of the Exchange 2007 server (implied membership via Domain Admin group may not be sufficient)


    For further details on creating a new account with the proper permissions, refer to the following instructions:



    1. Go to Active Directory Users and Computers and go to the Users directory. Right-click on the Administrator account and select copy (Figure 1) and create an account for BACKUP EXEC.

    Figure 1





    2. Go to Network, Logon Accounts within the Backup Exec console. Click New... and enter the details of the account created in #1.

    Figure 2





    3. Open the Exchange Management Console.



    4. In the Exchange Management Console, select Organization Configuration. (Figure 3)

    Figure 3





    5. Right click on Organization Configuration and select Add Exchange Administrator. (Figure 4)

    Figure 4





    6. On the Add Exchange Administrator page, click Browse and select the user that you want to delegate control to.



    7. Select the Exchange Server Administrator Role radial button. (Figure 5)

    Figure 5





    8. Click Add and under Select the server(s) to which this role has access select the servers to which to delegate control.(Figure 6)

    Figure 6



    9. Click OK. Click Add.

    10. On the Completion page verify that the delegation was successful and click Finish.

    11. Define the jobs in Backup Exec by using the Resource Credentials pane to use the newly created "Logon Account".



    Note: The requirements listed above only pertain to the basic configuration required to connect to and backup the Exchange 2007 Information Store databases, storage groups, etc... for the purpose of restoring these items in their entirety. To fully utilize the functionality of Exchange 2007 and prior GRT (Granular Recovery Technology) backups and restores, the following must be configured/confirmed:



    • The Exchange Administrator Account Backup Exec uses to attach to the Exchange Server must have a uniquely named mailbox within the Exchange organization that is not disabled or hidden from the Global Address List. For more information on this, review the following document:


    How to confirm that an Exchange mailbox name is unique within the Exchange organization when configuring Backup Exec to backup mailboxes or if a GRT (Granular Restore Technology) based backup does not display individual mailboxes for restore http://support.veritas.com/docs/256537



    How to remove the "Hidden" attribute from Exchange 2000 and Exchange 2003 mailboxes so that the mailboxes will be available to the Global Address List for backup purposes

    http://support.veritas.com/docs/243328



    • Exchange 2007 and Outlook 2007 can not be installed on the same Windows 2003 Server.
    • For GRT Backups to tape, mailbox users must reside in the same domain as the Exchange Server. For more information, review the following:


    Exchange Granular Recovery Technology (GRT) backup to tape does not display the mailboxes in the restore selections for users that reside in a domain other than the Exchange server(s) domain. http://support.veritas.com/docs/295627



    • For GRT Backups to disk (B2D), the Backup to Disk Test Tool - B2Dtest.exe should be run on the target disk first to ensure the basic file level functionality requirements are met. For more information, review and download the following:


    Information regarding the Backup Exec Backup to Disk Test Tool - B2Dtest.exe

    http://support.veritas.com/docs/321584



    Note: If any of the above requirements cannot be confirmed, configured, etc... and there are any job failures or other issues, it is recommended to run at least one full test backup of Exchange with the Granular Recovery Option deselected prior to running another GRT Backup or opening a case with Symantec Technical Support.









    Related Documents:

    243328: Restore job fails while restoring a Mailbox -V-79-57344-33932 - 0xe000848c - Unable to attach to a resource. Make sure that all selected resources exist and are online, and then try again. \\Server name\Microsoft Information Store\Storage group name Unable to attach to \\Server name\Microsoft Information store\storage group name


    256537: How to confirm that an Exchange mailbox name is unique within the Exchange organization when configuring Backup Exec to backup mailboxes or if a GRT (Granular Restore Technology) based backup does not display individual mailboxes for restore


    261700: Backup Exec Products Disaster Recovery shortcut list


    287804: Symantec Backup Exec 11d for Windows Servers Sets the Standard for Exchange 2007 Server Data Protection


    287937: Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPI/CDO) needs to be updated to support backup of Exchange 2007 with Backup Exec 11.0 for Windows Servers build 7170 and above


    288005: Symantec Backup Exec (tm) for Windows Servers 11d revision 7170 Administrator's Guide (English)


    294622: If Exchange 2007 is installed on a Windows 2008 Server and Granular Restore Technology (GRT) backups are performed, the backups complete with exceptions because the correct version of Microsoft Exchange Server MAPI Client and Collaboration Data Objects is not installed


    295627: Exchange Granular Recovery Technology (GRT) backup to tape does not display the mailboxes in the restore selections for users that reside in a domain other than the Exchange server(s) domain.


    299858: Setting default backup and restore options for Exchange data


    301361: How to troubleshoot Exchange 2007 backups that may be failing due to VSS (Volume Shadow Copy Service) Issues


    303457: Mailbox(s) may be missing from the restore selections of a backup set of an Exchange 2007 Information Store (IS) backup using Granular Restore Technology (GRT) to tape media


    305383: Exchange Agent backup/restore: How to troubleshoot the error message "Access is denied" in Backup Exec for Windows Servers


    310079: How Granular Recovery Technology works with the Exchange Information Store


    310442: Disaster recovery for Exchange


    311710: Best practices for Backup Exec 2010 Agent for Microsoft Exchange Server


    312858: Restore of a mailbox from a GRT (Granular Restore Technology) backup of exchange 2007 fail with Final error: 0xe000ff00 - Unable to restore some Microsoft Exchange components because one or more of the databases are currently mounted or because the Recovery Storage Group is not properly configured.


    313312: Granular Recovery Technology (GRT) enabled backup of Exchange 2007 Database fails with error "Final error: 0xe00084af - The directory or file was not found, or could not be accessed" when the Backup Exec Media Server is not a part of a domain.


    320389: Granular Restore Technology (GRT) enabled Exchange 2007 database backup/restore fail even though the Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPICDO) package is installed on the server."


    321584: Information regarding the Backup Exec Backup to Disk Test Tool - B2Dtest.exe


    325367: Unable to attach errors can occur because of options and limitations with restoring Exchange 2003 backups to Exchange 2007 servers


    325552: How to restore individual Public Folder data from a Granular Recovery Technology enabled backup of Exchange 2007 Information Store.


    326305: How to troubleshoot the error message: "V-79-57344-65072 - The connection to target system has been lost. Backup set canceled." when the Backup Exec Remote Agent for Windows Servers (RAWS) terminates during a backup or restore job


    326416: Unable to see Exchange 2007 Information Store when browsing the backup selection list on a local Small Business Server Windows 2008


    327019: How to troubleshoot "Unable to attach to one of the drives" or "unable to attach to a resource" errors that occur (a000848c HEX or e000848c HEX) when a backup or restore job fails with Backup Exec for Windows Servers




    Products Applied:
    Backup Exec 11d (11.0), 11d (11.0) 7170, 12.0, 12.5


    Last Updated: August 24 2009 08:32 AM GMT
    Expires on: 08-24-2010
    Subscribe to receive critical updates about this document


    Subjects:
    Backup Exec
    Agent For Exchange: Backup-Restore, Troubleshoot

    Languages:
    English (US)

    Operating Systems:
    Windows Server 2003
    DataCenter, Enterprise Server, R2, Standard Server, Standard Server SP1 (x64)

    Windows Small Business Server 2003
    Standard Edition, Standard Edition (x64)

    Windows Server 2008 Standard (x64-64bit) SP2
    Last edited by Mohamed Fouad; 10-01-2011 at 11:17 AM.


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    Default Configuration requirements to backup or restore Exchange 2007 and to perform Exchange GRT

    Updated article for today > 10 January 2011
    Configuration requirements to backup or restore Exchange 2007 and to perform Exchange GRT (Granular Recovery Technology) backups or restores


    Problem


    Configuration requirements to backup or restore Exchange 2007 and to perform Exchange GRT (Granular Recovery Technology) backups or restores


    Solution



    In Exchange 2003, the following security roles were available through the Delegation Wizard in Exchange System Manager:


    • Exchange Full Administrator
    • Exchange Administrator
    • Exchange View Only Administrator


    Exchange 2007 has the following predefined groups that manage Exchange configuration data:


    • Exchange Organization Administrators
    • Exchange Recipient Administrators
    • Exchange View-Only Administrators
    • Exchange Server Administrators


    The following tasks should be performed in order to connect to and back up the Exchange 2007 Information Store Databases using Backup Exec:

    If the Exchange server is not locally installed on the Backup Exec media server, confirm the following:


    • The Backup Exec Remote Agent for Windows Servers is installed on the Exchange 2007 server(s).



    • The Microsoft Exchange 2007 Management Tools are installed on the Backup Exec media server. The Backup Exec Media Server must have the same version of the Management Tools that is currently installed on the Exchange Server. This can be achieved by performing a custom installation of the Exchange Service Packs below.


    32 bit Media Servers - (Note: Microsoft Windows 2008 x32 was not supported in the original release. The Exchange 2007 Management Tools added support for 32 bit systems after Exchange 2007 SP1 release.)
    Service Pack 1
    Service Pack 2
    Service Pack 3

    64 bit Media Servers
    Service Pack 1
    Service Pack 2
    Service Pack 3 - (Note: Service Pack 3 Management Tools must be installed to support Backup Exec Media Servers running on Windows 2008 R2, as Exchange 2007 did not support Windows 2008 R2 prior to this release.)



    • Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPI/CDO) are installed on the Exchange 2007 Server and Backup Exec Media Server

    Download the MAPI/CDO 1.2.1 Package from Microsoft Download Center


    • Ensure the Backup Exec "Logon Account" (System Logon Account by default at Network > Logon Account in the Backup Exec console) being used to backup Exchange is:
    • A member of Domain Administrators
    • Is an explicit member of the Local Administrators group of the Exchange 2007 server (implied membership via Domain Admin group may not be sufficient, unless Exchange server is also a Domain Controller)
    • BE logon account should be setup using domain credentials (ex. Domain\Username)


    For further details on creating a new account with the proper permissions, refer to the following instructions:

    1. Go to Active Directory Users and Computers and go to the Users directory. Right-click on the Administrator account and select copy (Figure 1) and create an account for BACKUP EXEC.
    Figure 1


    2. Go to Network, Logon Accounts within the Backup Exec console. Click New... and enter the details of the account created in #1.
    Figure 2


    3. Open the Exchange Management Console.

    4. In the Exchange Management Console, select Organization Configuration. (Figure 3)
    Figure 3


    5. Right click on Organization Configuration and select Add Exchange Administrator. (Figure 4)
    Figure 4


    6. On the Add Exchange Administrator page, click Browse and select the user that you want to delegate control to.

    7. Select the Exchange Server Administrator Role radial button. (Figure 5)
    Figure 5


    8. Click Add and under Select the server(s) to which this role has access select the servers to which to delegate control.(Figure 6)
    Figure 6

    9. Click OK. Click Add.
    10. On the Completion page verify that the delegation was successful and click Finish.
    11. Define the jobs in Backup Exec by using the Resource Credentials pane to use the newly created "Logon Account".

    Note: The requirements listed above only pertain to the basic configuration required to connect to and backup the Exchange 2007 Information Store databases, storage groups, etc... for the purpose of restoring these items in their entirety. To fully utilize the functionality of Exchange 2007 and prior GRT (Granular Recovery Technology) backups and restores, the following must be configured/confirmed:


    • The Exchange Administrator Account Backup Exec uses to attach to the Exchange Server must have a uniquely named mailbox within the Exchange organization that is not disabled or hidden from the Global Address List. This mailbox must also have sent and received mail to and from it. For more information on this, review the following document:


    How to confirm that an Exchange mailbox name is unique within the Exchange organization when configuring Backup Exec to backup mailboxes or if a GRT (Granular Restore Technology) based backup does not display individual mailboxes for restore http://support.veritas.com/docs/256537

    How to remove the "Hidden" attribute from Exchange 2000 and Exchange 2003 mailboxes so that the mailboxes will be available to the Global Address List for backup purposes
    http://support.veritas.com/docs/243328


    • Exchange 2007 and Outlook 2007 can not be installed on the same Windows 2003 Server.
    • For GRT Backups to tape, mailbox users must reside in the same domain as the Exchange Server. For more information, review the following:


    Exchange Granular Recovery Technology (GRT) backup to tape does not display the mailboxes in the restore selections for users that reside in a domain other than the Exchange server(s) domain. http://support.veritas.com/docs/295627


    • For GRT Backups to disk (B2D), the Backup to Disk Test Tool - B2Dtest.exe should be run on the target disk first to ensure the basic file level functionality requirements are met. For more information, review and download the following:


    Information regarding the Backup Exec Backup to Disk Test Tool - B2Dtest.exe
    http://support.veritas.com/docs/321584

    Note: If any of the above requirements cannot be confirmed, configured, etc... and there are any job failures or other issues, it is recommended to run at least one full test backup of Exchange with the Granular Recovery Option deselected prior to running another GRT Backup or opening a case with Symantec Technical Support.






    /apps/media/inquira/resources /resources



    Related Articles


    Restore job fails while restoring a Mailbox -V-79-57344-33932 - 0xe000848c - Unable to attach to a resource. Make sure that all selected resources exist and are online, and then try again. \\Server name\Microsoft Information Store\Storage group name.
    How to confirm that an Exchange mailbox name is unique within the Exchange organization when configuring Backup Exec to backup mailboxes or if a GRT (Granular Restore Technology) based backup does not display individual mailboxes for restore
    Backup Exec Products Disaster Recovery shortcut list
    Symantec Backup Exec 11d for Windows Servers Sets the Standard for Exchange 2007 Server Data Protection
    Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPI/CDO) needs to be updated to support backup of Exchange 2007 with Backup Exec 11.0 for Windows Servers build 7170 and above
    Symantec Backup Exec (tm) for Windows Servers 11d revision 7170 Administrator's Guide (English)
    If Exchange 2007 is installed on a Windows 2008 Server and Granular Restore Technology (GRT) backups are performed, the backups complete with exceptions because the correct version of Microsoft Exchange Server MAPI Client and Collaboration Data Objects is not installed
    Exchange Granular Recovery Technology (GRT) backup to tape does not display the mailboxes in the restore selections for users that reside in a domain other than the Exchange server(s) domain.
    How to troubleshoot Exchange 2007 backups that may be failing due to VSS (Volume Shadow Copy Service) Issues
    Mailbox(s) may be missing from the restore selections of a backup set of an Exchange 2007 Information Store (IS) backup using Granular Restore Technology (GRT) to tape media
    Exchange Agent backup/restore: How to troubleshoot the error message "Access is denied" in Backup Exec for Windows Servers
    How Granular Recovery Technology works with the Exchange Information Store
    Disaster recovery for Exchange
    Best practices for Backup Exec 2010 Agent for Microsoft Exchange Server
    Restore of a mailbox from a GRT (Granular Restore Technology) backup of exchange 2007 fail with Final error: 0xe000ff00 - Unable to restore some Microsoft Exchange components because one or more of the databases are currently mounted or because the Recovery Storage Group is not properly configured.
    Granular Recovery Technology (GRT) enabled backup of Exchange 2007 Database fails with error "Final error: 0xe00084af - The directory or file was not found, or could not be accessed" when the Backup Exec Media Server is not a part of a domain.
    Granular Restore Technology (GRT) enabled Exchange 2007 database backup/restore fail even though the Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPICDO) package is installed on the server."
    Information regarding the Backup Exec Backup to Disk Test Tool - B2Dtest.exe
    A Backup Exec media server that runs on Windows 2000 cannot back up Exchange Server 2007
    Unable to attach errors can occur because of options and limitations with restoring Exchange 2000 and Exchange 2003 backups to Exchange 2007 servers
    How to restore individual Public Folder data from a Granular Recovery Technology enabled backup of Exchange 2007 Information Store.
    Exchange Public Folder Restore Fails - 0xe00002f8 Cannot open one or more mail message because of unknown MAPI errors.
    How to troubleshoot the error message: "V-79-57344-65072 - The connection to target system has been lost. Backup set canceled." when the Backup Exec Remote Agent for Windows Servers (RAWS) terminates during a backup or restore job.
    Unable to see Exchange 2007 Information Store when browsing the backup selection list on a local Small Business Server Windows 2008
    How to troubleshoot "Unable to attach to one of the drives" or "unable to attach to a resource" errors that occur (a000848c HEX or e000848c HEX) when a backup or restore job fails with Backup Exec for Windows Servers.
    Cannot create a mailbox for the Backup Exec Logon Account in Exchange 2007
    Full Exchange backups with GRT enabled are failing with the error " '-1213 The database page size does not match the Engine" when the Exchange Management Tool is not installed on the Exchange 2007 server.





    Article URL http://www.symantec.com/docs/TECH51740

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