Dears,

We have the following job opportunitie :

Job Title: Enterprise Technical Support Engineer
Department:Enterprise Technical Operations

Role Summary:

  • Perform professional level troubleshooting of customer problems aiming at solving the problems, or properly indicating the source of the problem and forwarding it to the right entity through the right channels.
  • Monitor the performance of Enterprise Customers Connections to ensure that the service is running in the customer satisfactory level.
  • Handle and follow up field technicians operations to ensure all field operations are solved in time.
  • Update the trouble ticketing system (E-Vision) by customer complains, troubleshooting procedures performed to solve complains.
  • Prepare and send outage reports for planned maintenance, and keep monitor the customers attached to those exchanges to ensure all customers back to normal status after outage.
  • Perform Field & Customer visits to ensure all customers complain solved in a professional way and in minimum time.
  • Creates Network diagrams and reference charts to Enterprise customers.
  • Configure and test the Equipments replaced at exchange or customer sites.
  • Interface with technology vendors and suppliers and evaluate their product to determine their suitableness to be incorporated into TE Data’s Enterprise Networks.
  • Handle day-to-day tasks, manage time, prioritize, assigns, and delegate tasks to ensure they get completed within established deadlines.

Candidate Specification:
·TEAM PLAYER with EXCELLENT communication and interpersonal skills
·EXCELLENT command of written and spoken ENGLISH.
·Excellent report writing skills.
·Effective problem solving skills
·Excellent organizational and documentation skills

Educational Background:
·Bachelor's degree in Communications Engineering.
·CCNA certificate is must; CCNP or CCIP is preferred.
·Good knowledge of Network fundamentals, equipments configuration and administration (Routers, DSLAMs, Switches, VOIP Gateways ....etc.)
·Advanced (Not Basic) skills using MS Office suite such as Word, Excel, Project and Visio.
·Proven analytical skills
·Detail oriented
·Ability to work under pressure.
·Ability to multi-task

feel free to send this e-mail to other groups

For any interested candidates, please send your resume to eng.mohammed.elmoataz@gmail.com